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User Support
Telephone Support Experience shows that 90% of client issues are resolved on the first call to the support desk. Telephone support is available from 8am until 5pm each business day. Direct Connection We have the capability to connect to your computer and provide immediate online support. This level of support unburdens your IT department from the responsibility of applying upgrades and new releases. Internet Our web site (www.s-2a.com) has technical information on the latest program changes and updates. You can also download additional copies of the user manual, technical guide, and get answers to frequently asked questions. You can also post questions to Technical Support via email by sending your message to support@s-2a.com. Software Updates and New Releases We plan the software to have one major new release each year. Major releases contain significant new functionality and capabilities, and are generally announced well in advance so that clients can plan for the upcoming changes. Software updates consist of interim enhancements, minor program changes, and temporary "fixes" to bugs identified by clients. We make software updates available to clients on a monthly basis; they can be obtained by requesting an installation CD or through download from our web site.
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Silverlake Associates; P.O. Box 13286; Research Triangle Park; Durham, NC 27709-3286; phone - (919) 361-9727 or tollfree (888) 383-8177 email - info@s-2a.com |
